Mansfield Student Handbook: Patron Confidentiality

An individual's patron record is private, and we are not to share this information to anyone but the account holder--not even professors, parents, friends, or law enforcement officials.

If anyone asks you to violate this rule, please notify your supervisor. 

1. Employees are prohibited from revealing the identity of a patron to whom any item is checked out, or to whom it was previously checked out.
2. Employees are prohibited from revealing circulation information relative to which students in a class did or did not check out items that were on closed reserve to anyone, including the class professor.
3. Employees are prohibited from providing information contained in or attached to a patron record to any person except a library employee who has a legitimate work-related purpose or to the patron who presents photo identification. This includes (but is not limited to) fine balances, claim returned or block/sanction information, specific number of or list of items checked out or generalized topics of materials checked out. Any patron who wishes to have a copy of his/her own patron record can access it using the "View the patron record? feature of OSCAR.
4. Employees who have password authority to update a patron record are prohibited from including unauthorized or inappropriate messages, notes, blocks, etc.
5. Employees are prohibited from "browsing" the database, to check out materials not specifically requested by the patron or to inappropriately alter a hold queue. Employees may access patron records for authorized work-related purposes only. 

See the files below for more detailed information. The list above is only a guide--please see your supervisor with any specific questions or scenarios.